.support-page .support-main {
  padding: 28px 0 64px;
  background-color: var(--bg-app) !important;
  background-image: linear-gradient(180deg, #f7faf8 0, var(--bg-app) 260px) !important;
  background-size: auto !important;
}

.support-page .support-page-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 28px;
  margin-bottom: 18px;
}

.support-page .support-page-head h1 {
  margin: 3px 0 0;
  font-size: 25px;
  line-height: 1.25;
}

.support-page .support-intro {
  max-width: 430px;
  margin: 0;
  color: var(--text-muted);
  font-size: 13px;
  line-height: 1.55;
}

.support-page .support-workspace {
  grid-template-columns: minmax(0, 1fr) 294px;
  max-width: 1060px;
  gap: 16px;
  align-items: start;
}

.support-desk-status {
  grid-column: 1 / -1;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  min-height: 48px;
  padding: 0 14px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  box-shadow: var(--shadow-card);
}

.support-desk-status p,
.support-desk-status strong {
  margin: 0;
}

.support-desk-status strong {
  display: block;
  margin-top: 2px;
  color: var(--text-main);
  font-size: 12px;
}

.support-desk-status span {
  flex: 0 0 auto;
  color: var(--brand-dark);
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}

.support-page .support-desk-layout {
  display: contents;
}

.support-page .support-chat-zone {
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--border-color) !important;
  border-radius: var(--radius-sm) !important;
  background: var(--bg-surface) !important;
  background-image: none !important;
  box-shadow: var(--shadow-card) !important;
}

.support-page .support-chat-zone::before {
  display: none !important;
}

.support-page .support-chat-zone .support-zone-head {
  max-width: none;
  padding: 16px 18px 14px;
  border-bottom: 1px solid var(--border-color);
}

.support-page .support-zone-head h2 {
  margin: 2px 0 4px;
  font-size: 18px;
  line-height: 1.3;
}

.support-page .support-zone-head p:not(.eyebrow) {
  font-size: 12px;
  line-height: 1.55;
}

.support-page .support-chat-zone .support-login,
.support-page .support-chat-zone .support-chat-workspace {
  max-width: none;
  margin: 0;
  padding: 16px 18px 18px;
  border: 0;
  background: transparent;
}

.support-page .support-workspace .support-login p {
  margin: 0 0 10px;
  color: var(--text-muted);
  font-size: 12px;
}

.support-page .support-workspace .line-login {
  display: inline-flex;
  align-items: center;
  min-height: 34px;
  padding: 0 11px;
  border-radius: var(--radius-sm);
  font-size: 12px;
}

.support-page .support-chat-status {
  margin: -16px -18px 0;
  padding: 10px 18px;
  border-bottom: 1px solid var(--border-color);
  color: var(--text-muted);
  font-size: 11px;
}

.support-page .support-chat-messages {
  min-height: 290px;
  max-height: 420px;
  padding: 16px 0;
  gap: 10px;
  background: #fbfcfc;
}

.support-page .support-chat-empty {
  margin: auto;
  color: var(--text-muted);
  font-size: 12px;
}

.support-page .support-chat-message {
  max-width: min(82%, 530px);
  padding: 9px 11px 10px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  box-shadow: none;
  transform: none;
}

.support-page .support-chat-message.is-user {
  justify-self: end;
  border-color: var(--brand-primary);
  background: var(--brand-primary);
}

.support-page .support-chat-message.is-user p,
.support-page .support-chat-message.is-user small {
  color: #fff;
}

.support-page .support-chat-message.is-admin {
  justify-self: start;
  background: #f1f5f4;
}

.support-page .support-chat-message p {
  font-size: 13px;
  line-height: 1.5;
}

.support-page .support-chat-message small {
  margin-top: 5px;
  color: var(--text-muted);
  font-size: 10px;
}

.support-page .support-chat-form {
  gap: 8px;
  margin: 0 -18px -18px;
  padding: 12px 18px 16px;
  border-top: 1px solid var(--border-color);
  background: var(--bg-surface);
}

.support-page .support-chat-form textarea {
  min-height: 70px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: #fff;
  font-size: 13px;
}

.support-page .support-chat-form .primary-button,
.support-page .support-form-launcher .primary-button {
  min-height: 34px;
  padding: 0 11px;
  border-radius: var(--radius-sm);
  font-size: 12px;
}

.support-desk-sidebar {
  grid-column: 2;
  grid-row: span 2;
  display: grid;
  gap: 12px;
}

.support-case-routing,
.support-page .support-external-channels {
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  box-shadow: var(--shadow-card);
}

.support-case-routing-head {
  padding: 14px 14px 10px;
  border-bottom: 1px solid var(--border-color);
}

.support-case-routing-head h2,
.support-page .support-external-channels h2 {
  margin: 3px 0 0;
  color: var(--text-main);
  font-size: 15px;
  line-height: 1.35;
}

.support-case-link {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--border-color);
  color: inherit;
  text-decoration: none;
}

.support-case-link:last-child {
  border-bottom: 0;
}

.support-case-link:hover,
.support-case-link:focus-visible,
.support-channel-row:hover,
.support-channel-row:focus-visible {
  background: var(--brand-tint);
  outline: 0;
}

.support-case-link strong,
.support-case-link small {
  display: block;
}

.support-case-link strong {
  color: var(--text-main);
  font-size: 12px;
}

.support-case-link small {
  margin-top: 3px;
  color: var(--text-muted);
  font-size: 11px;
  line-height: 1.45;
}

.support-case-link > span {
  align-self: center;
  color: var(--brand-dark);
  font-size: 16px;
}

.support-page .support-external-channels {
  display: block;
}

.support-page .support-external-channels h2 {
  padding: 13px 14px 10px;
  border-bottom: 1px solid var(--border-color);
}

.support-page .support-channel-list {
  border: 0;
  background: transparent;
}

.support-page .support-channel-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  padding: 11px 14px;
}

.support-page .support-channel-row strong {
  font-size: 12px;
}

.support-page .support-channel-row span:not(.support-channel-action) {
  font-size: 11px;
  line-height: 1.45;
}

.support-page .support-channel-action {
  align-self: center;
  font-size: 11px;
}

.support-page .support-case-grid {
  grid-column: 1;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.support-page .support-case-grid .support-zone {
  margin: 0;
  padding: 17px 18px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  box-shadow: var(--shadow-card);
}

.support-page .support-case-grid .fraud-report {
  border-top: 3px solid #9d3b45;
}

.support-page .support-case-grid .support-login,
.support-page .support-case-grid .support-ticket-area {
  margin-top: 12px;
  padding: 0;
  border: 0;
  background: transparent;
}

.support-page .support-form-launcher {
  padding: 12px;
  border-color: var(--border-color);
  border-radius: var(--radius-sm);
  background: #f8faf9;
}

.support-page .support-form-launcher strong {
  font-size: 12px;
}

.support-page .support-form-launcher span {
  font-size: 11px;
}

@media (max-width: 820px) {
  .support-page .support-main {
    padding: 20px 0 46px;
  }

  .support-page .support-page-head {
    display: block;
    margin-bottom: 14px;
  }

  .support-page .support-intro {
    margin-top: 7px;
  }

  .support-page .support-desk-layout,
  .support-page .support-case-grid,
  .support-page .support-workspace {
    grid-template-columns: 1fr;
  }

  .support-desk-sidebar,
  .support-page .support-case-grid {
    grid-column: 1;
    grid-row: auto;
  }

  .support-page .support-chat-messages {
    min-height: 230px;
  }
}

@media (max-width: 520px) {
  .support-desk-status {
    align-items: flex-start;
    flex-direction: column;
    gap: 4px;
    padding: 11px 12px;
  }

  .support-page .support-chat-zone .support-zone-head,
  .support-page .support-chat-zone .support-login,
  .support-page .support-chat-zone .support-chat-workspace,
  .support-page .support-case-grid .support-zone {
    padding-right: 14px;
    padding-left: 14px;
  }

  .support-page .support-chat-status {
    margin-right: -14px;
    margin-left: -14px;
    padding-right: 14px;
    padding-left: 14px;
  }

  .support-page .support-chat-form {
    margin-right: -14px;
    margin-left: -14px;
    padding-right: 14px;
    padding-left: 14px;
  }

  .support-page .support-chat-form > div {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-page .support-chat-form .primary-button {
    width: 100%;
  }
}

/* This matches the legacy case stylesheet selector so the desk keeps the shared app-shell surface. */
.support-page .support-workspace .support-chat-zone {
  background-image: none !important;
  background-size: auto !important;
}

.support-page .support-workspace .support-chat-zone::before {
  display: none !important;
}

.support-page .support-workspace .support-chat-zone .support-chat-message {
  box-shadow: none;
  transform: none;
}

.support-page .support-workspace .support-chat-zone .support-chat-message.is-user {
  justify-self: end;
  border-color: var(--brand-primary);
  background: var(--brand-primary);
}

.support-page .support-workspace .support-chat-zone .support-chat-message.is-admin {
  justify-self: start;
  border-color: var(--border-color);
  background: #f1f5f4;
}

/* Unified ticket desk */
.support-page .support-page-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  grid-template-areas:
    "title actions"
    "intro actions";
  align-items: center;
  column-gap: 24px;
  row-gap: 7px;
}

.support-page .support-page-head > div { grid-area: title; }
.support-page .support-intro { grid-area: intro; }
.support-quick-actions { grid-area: actions; }

.support-page .support-page-head h1 {
  overflow: visible;
  text-overflow: clip;
  white-space: normal;
}

.support-quick-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: end;
  gap: 8px;
}

.support-quick-actions a {
  display: inline-flex;
  min-height: 34px;
  align-items: center;
  padding: 0 10px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  color: var(--brand-dark);
  font-size: 12px;
  font-weight: 700;
  text-decoration: none;
  white-space: nowrap;
}

.support-quick-actions a:first-child {
  border-color: var(--brand-primary);
  background: var(--brand-primary);
  color: #fff;
}

.support-page .support-workspace {
  display: block;
  max-width: 840px;
}

.support-ticket-desk {
  overflow: hidden;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  box-shadow: var(--shadow-card);
}

.support-ticket-desk-head {
  padding: 18px 20px 16px;
  border-bottom: 1px solid var(--border-color);
  background: #f7faf8;
}

.support-ticket-desk-head h2 {
  margin: 3px 0 5px;
  color: var(--text-main);
  font-size: 18px;
  line-height: 1.3;
}

.support-ticket-desk-head p:not(.eyebrow) {
  max-width: 590px;
  margin: 0;
  color: var(--text-muted);
  font-size: 12px;
  line-height: 1.55;
}

.support-ticket-desk > .support-login,
.support-ticket-desk > .support-ticket-area {
  max-width: none;
  margin: 0;
  padding: 20px;
  border: 0;
  background: var(--bg-surface);
}

.support-ticket-desk > .support-login {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.support-ticket-desk > .support-login p {
  max-width: 480px;
  margin: 0;
  color: var(--text-muted);
  font-size: 12px;
  line-height: 1.55;
}

.support-ticket-desk > .support-login .line-login {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 36px;
  padding: 0 11px;
  border-radius: var(--radius-sm);
  font-size: 12px;
}

.support-ticket-desk > .support-login .line-login-mark {
  display: inline-grid;
  flex: 0 0 24px;
  width: 24px;
  height: 24px;
  align-self: auto;
  place-items: center;
  padding: 0;
  border-radius: 4px;
  background: #fff;
  color: #06a94f;
  font: 800 8px/1 sans-serif;
}

.support-ticket-desk > .support-login .line-login-label {
  display: block;
  align-self: auto;
  padding: 0;
  background: transparent;
  color: inherit;
  font: inherit;
}

.support-ticket-desk .support-ticket-form {
  display: grid;
  gap: 14px;
  margin: 0;
}

.support-ticket-desk .support-ticket-form-grid {
  display: grid;
  grid-template-columns: minmax(0, 0.8fr) minmax(0, 1.2fr);
  gap: 14px;
}

.support-ticket-desk .support-ticket-form label {
  display: grid;
  gap: 6px;
  color: var(--text-main);
  font-size: 12px;
  font-weight: 700;
}

.support-ticket-desk .support-ticket-form input,
.support-ticket-desk .support-ticket-form select,
.support-ticket-desk .support-ticket-form textarea {
  box-sizing: border-box;
  width: 100%;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  background: #fff;
  color: var(--text-main);
  font: 13px "Noto Sans Thai", sans-serif;
}

.support-ticket-desk .support-ticket-form input,
.support-ticket-desk .support-ticket-form select {
  min-height: 38px;
  padding: 0 10px;
}

.support-ticket-desk .support-ticket-form textarea {
  min-height: 148px;
  padding: 10px;
  resize: vertical;
}

.support-ticket-desk .support-ticket-form input[type="file"] {
  min-height: 0;
  padding: 8px;
  font-size: 12px;
}

.support-ticket-desk .form-note,
.support-ticket-desk .field-hint {
  margin: 0;
  color: var(--text-muted);
  font-size: 11px;
  font-weight: 400;
  line-height: 1.5;
}

.support-ticket-desk .form-actions {
  display: flex;
  justify-content: end;
  padding-top: 2px;
}

.support-ticket-desk .primary-button {
  min-height: 36px;
  padding: 0 12px;
  border-radius: var(--radius-sm);
  font-size: 12px;
}

.support-ticket-desk .ticket-history {
  margin-top: 24px;
  padding-top: 16px;
  border-top: 1px solid var(--border-color);
}

.support-ticket-desk .ticket-history h3 {
  margin: 3px 0 0;
  color: var(--text-main);
  font-size: 15px;
}

.support-ticket-desk .ticket-list {
  gap: 0;
  margin-top: 12px;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
}

.support-ticket-desk .ticket-row {
  align-items: start;
  padding: 12px 14px;
  border: 0;
  border-bottom: 1px solid var(--border-color);
}

.support-ticket-desk .ticket-row:last-child {
  border-bottom: 0;
}

.support-ticket-desk .ticket-category {
  margin: 0 0 3px;
  color: var(--brand-dark);
  font-size: 11px;
  font-weight: 700;
}

.support-ticket-desk .ticket-row h3 {
  margin: 0 0 4px;
  font-size: 13px;
}

.support-ticket-desk .ticket-row small {
  color: var(--text-muted);
  font-size: 11px;
}

.support-ticket-desk .ticket-admin-note {
  margin: 8px 0 0;
  padding-left: 9px;
  border-left: 2px solid var(--brand-primary);
  color: var(--text-main);
  font-size: 12px;
  line-height: 1.5;
}

.support-ticket-desk .ticket-status {
  border-radius: 4px;
  background: var(--brand-tint);
  color: var(--brand-dark);
  font-size: 10px;
}

@media (max-width: 820px) {
  .support-page .support-page-head {
    grid-template-columns: 1fr;
    align-items: start;
    gap: 10px;
  }

  .support-quick-actions {
    justify-content: start;
  }
}

@media (max-width: 520px) {
  .support-ticket-desk-head,
  .support-ticket-desk > .support-login,
  .support-ticket-desk > .support-ticket-area {
    padding-right: 14px;
    padding-left: 14px;
  }

  .support-ticket-desk > .support-login {
    align-items: stretch;
    flex-direction: column;
  }

  .support-ticket-desk > .support-login .line-login,
  .support-ticket-desk .primary-button {
    justify-content: center;
    width: 100%;
  }

  .support-ticket-desk .support-ticket-form-grid {
    grid-template-columns: 1fr;
  }

  .support-ticket-desk .form-actions {
    display: block;
  }
}